Privacy & Customer Rights General

1. The processing and shipment of all transactions and goods will be undertaken by Floristocrats.com.

2. 2Checkout.com, Inc. is the exclusive authorized retailer of goods and services provided by Floristocrats.com.

3. You agree that e-mail can be used as a long-distance means of communication.

4. You undertake that all details you provide to Floristocrats.com for the purpose of ordering or purchasing goods or services are correct, that the credit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

5. If there are any changes to the details supplied by you it is your responsibility to inform Floristocrats.com as soon as possible.

6. No contract for the sale of any product will subsist between you and Floristocrats.com unless and until Floristocrats.com accepts your order by way of an e-mail confirming that your orders acceptance. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Floristocrats.com sends the e-mail to you (whether or not you receive that e-mail). This confirmation e-mail amounts to an acceptance by Floristocrats.com of your offer to buy goods from its authorized retailer.

7. You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it. Legal responsibility

8. It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Floristocrats.com tracks the electronic 'fingerprints' of every order placed through its web site to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

9. You are advised to fully read (and are responsible for reading) all information on this website.

10. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

11. These terms and conditions are subject to the laws and exclusive jurisdiction of Romania.

12. These terms and conditions shall apply when Floristocrats.com accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Floristocrats.com and you relating to your purchase. Floristocrats.com advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted.

13. Floristocrats.com may amend these terms and conditions from time to time, and place the new version on the website.

Delivery Details & Secure Payment

14. All products and items are dispatched from our office in Romania, using agents from our national network and/or specialized courier companies. We are committed to delivering goods within the time frames specified on our web site. Timely delivery of goods is contingent upon your providing accurate address and telephone information for the recipient, and also upon the recipient being available to sign for receipt of goods. Should the recipient not be available we will attempt to deliver the goods at a later time. Shipping costs are not included in item costs listed on our website. Delivery price is $ 9.77 (to any destination in Romania). It includes full insurance, the thermo isolated box, and an elegant greeting card (you add the text, after order completion). Please note that repeated unsuccessful attempts to deliver goods to the specified delivery address may incur additional charges. The appropriate cost of the delivery will be debited from your credit card. Please note that the shipping rates for some of our items are weight based. You must supply a contact telephone number and accurate address for delivery. If a signatory is not available at the address supplied a further charge may be made to your credit card for repeated outbound shipping.

15. At Floristocrats.com, we respect your privacy. We guarantee that we will never: - Pass on your financial details. - Pass on any personal information gathered when you place an order. Sell or rent your details. Exploit your details in any way.

RESPECT FOR CUSTOMER RIGHTS

Data Protection

16. Floristocrats.com respects your right to privacy. Visitors are advised that each time they visit a website two general levels of information about their visit can be retained. The first level comprises statistical and other analytical information collected on an aggregate and non-individual specific basis of all browsers who visit the site. The second is information, which is personal or particular to a specific visitor who knowingly chooses to provide that information. Privacy-related issues are discussed in more detail in our Privacy Policy. Disclaimer

17. This website is available without any representations or warranties of any kind, either expressed or implied. Floristocrats.com makes no representations, warranties or undertakings about any of the Materials or any content of or information on any other website referred to or accessed by hypertext link or otherwise through this website. Floristocrats.com does not endorse or approve the content of any third party site, nor will Floristocrats.com have any liability in connection with any third party site. Limitation of Liability

18. To the fullest extent permitted by applicable law, Floristocrats.com and any of its partners, associates, consultants, employees, affiliates or other representatives thereof will not be liable for loss or damage arising out of or in connection with your use of the Materials or any other facilities or services offered through this website (including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties) even if Floristocrats.com has been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. Privacy policy At Floristocrats.com, we are committed to providing excellent customer service and outstanding value in a wide variety of flower arrangements while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy flowers for (e.g., birthdays), and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in Floristocrats.com. Our Privacy Policy is explained in more detail below.

19. Does Floristocrats.com use "cookies"? "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Currently, if you place an item in a shopping basket during your visit to Floristocrats.com, we will create a cookie containing a unique customer number on your computer. This function enables us to store items in your shopping cart until you make a purchase. Most web browsers automatically accept cookies, but you can usually change your browser to prevent such acceptance, which will result in your inability to purchase online from us. We do not retain any individualized information as a result of our use of cookies.

20. What information does Floristocrats.com collect from our online customers? For those individuals who visit our site but do not make a purchase, we collect and store IP ("Internet Protocol") addresses during the visit. No individualized information is collected, and the IP address is not traced to a particular individual. Similarly, we collect information, using that IP address, about the navigational or browsing activities of our visitors. Again, that information is not tied to any name or other personally identifying information but is used solely to provide generalized demographic data, such as what geographic areas our visitors are from and visitor browsing patterns. For those who make a purchase on Floristocrats.com, in order to fulfill the order, we collect and store your name, address, shipping information, e-mail address, telephone number, purchase data, and billing information.

21. How does Floristocrats.com use the individualized information that we collect? We and the third parties who provide services related to Floristocrats.com will use the information referenced above to fulfill your order and provide services related to Floristocrats.com or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, Web site evaluation, data analysis and, where applicable, data cleansing. The third parties who provide any of these services are authorized to use this information only in connection with the services they are engaged to perform. In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us. We currently send e-mails only to those Floristocrats.com customers who are interested in receiving information about our products and services. If you have previously received such e-mails, but no longer want to, contact us by one of the methods referenced above or by unsubscribing to an e-mail you receive from us or to the Floristocrats.com Newsletter, as the case may be. Please be advised that since promotions may already be in process at the time of your request, it may take up to ten days before electronic contacts cease. As a result, you may receive mail or other solicitations from Floristocrats.com for a brief period of time after you make your request. You may also use our provided addresses and phone number to correct or update any of the individual information we have stored.

22. How is the information at Floristocrats.com collected and stored and what security procedures do we have in place to protect the confidentiality of that information? Currently, the Floristocrats.com customer information that we maintain is stored in our internet database and in our corporate customer database. We limit access to that information to those within our organization with a business need to know. Most of our employees do not have access to that information. In addition, we enforce a policy against unauthorized disclosure or use of the information you share with us, and we instruct our employees concerning that policy. Those employees that do have access are required to abide by our privacy policy. We also require that those third parties who provide services to us and may have access to customer information (such as the third parties who provide Web site, customer service, data collection, storage and reporting services and mail vendors) share our commitment to maintaining your privacy and adhere to our company's nondisclosure requirements. As stated above, we do not under any circumstances sell or rent customer information to any outside company or organization nor do we permit any such organization to use customer information for its own business purposes.

23. Will the Floristocrats.com privacy policy change? We may change or enhance our policy to improve our service to you. If we do change our policy, we will note those changes on our Web site. We also may send an e-mail describing the changes. You are welcome to refer to this policy each time you are considering making a purchase. If you have any questions or concerns about our Privacy Policy, please contact us.